28 December 2012
During a routine inspection
We saw that assessments had been made to identify if people had the ability to make decisions for themselves or if they needed support to do this. We also saw that decisions were made in people's best interests in consultation with their relatives and health and social care professionals.
People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.
People who used the service felt safe and staff had the knowledge and skills to identify and report any safety concerns. We saw that there was an effective complaints system in place which people and their relatives were aware of.