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Stanbeck Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 1 January 2020

About the service

Stanbeck Residential Care Home is a care home providing accommodation and personal care to 12 older people at the time of the inspection. The service can support up to 13 people in one purpose-built building.

People’s experience of using this service and what we found

At the last inspection we made a recommendation about improving the way some medicines were handled. The provider had made these improvements. People were now supported to manage their medicines safely by trained staff.

People were safe and protected from abuse and avoidable harm. Risks to people’s safety had been identified and managed. There were enough staff to support people. The provider carried out checks on new staff to ensure they were suitable to work in the home Infection control was well managed and the home was clean and free from hazards.

The staff were trained and skilled to provide people’s care. People enjoyed the meals and drinks provided. Health care professionals were positive about how the home worked in partnership with them to promote people’s well-being. The staff asked for people’s consent and respected the decisions people made. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives spoke of the homely feel created and liked that the home was a family run business. A number of people told us that they felt part of “one big family.” The staff treated people with kindness and respect. They gave people their time and understood this was important in supporting people’s well-being. Staff knew the importance of encouraging people to maintain their independence.

The staff knew people well. They planned and provided care to meet people’s needs and to take account of their preferences. People could see their visitors as they wished and maintain relationships that were important to them. The provider had a procedure for receiving and responding to complaints about the service.

People told us this was a good home and said they were well cared for and happy living there. The focus of the service was on providing people with a service that placed them at the centre of their care. The provider took action promptly when concerns were shared with them. They had systems to share learning from incidents with the staff team to improve the service further.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 1 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 1 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 1 January 2020

The service was well-led.

Details are in our well-led findings below.