Our current view of the service
Updated
30 September 2026
Date of inspection: 5 October 2026 to 15 October 2026.
Gold Hill Care is a homecare agency providing personal care to people in their own homes. At the time of the assessment, 29 people were receiving the regulated activity of personal care.
We inspected the service due to their aged rating. At the last inspection, the provider was found to be in breach of legal regulations in relation to safe care and treatment and the safe management of medicines. At this inspection, we found the provider had made improvements and were no longer in breach of regulation.
People received individualised, person-centred care from a stable and experienced workforce who knew people well. People’s independence was promoted, and staff responded promptly when their health or wellbeing changed.
Staff and the leadership demonstrated a caring, compassionate approach to people and their care, and worked well with partners to coordinate safe, continued care. Care was well coordinated, medicines and infection risks were managed safely, and people were involved in decisions about their care.
Leaders were experienced, approachable and supported by trustees, with regular audits, feedback systems and partnership working contributing to ongoing improvement.
However, minor improvements were needed to ensure risk management guidance was consistently recorded and governance systems. The provider acted promptly, with openness and honesty when we raised this to them.
People's experience of the service
Updated
30 September 2026
We spoke with people who used the service, and their relatives.
People provided consistently positive feedback about the care they received from staff and the leadership team. They told us they were happy with their care and were confident if they had any concerns they would be resolved. Comments included, “I feel very confident, they are doing a nice job,” “They cheer me up in the morning”, and “Gold Hill is brilliant, absolutely brilliant.”
People’s relatives provided positive feedback about their experience of the service. During our visit to the registered office, a person’s relative phoned the registered manager to thank them for “such wonderful care.”
Other feedback from people’s relatives included, “[Person] is happy and I’m more than happy with them,” and “[Staff] are all extremely pleasant and good natured people, we never get let down. If one of them is ill we always have two people turn up, both of whom we will already know.”
One person shared with us, “I can’t speak highly enough of them. They are a small group, they are all local, they are all caring and I think the strength of the group is that there are only three bosses in the office. Whenever there’s a need, the bosses come out and do the job too; which gives them a very clear reminder of what they are asking their staff to do, because I don’t think people really appreciate the responsibility carers take on.”