• Care Home
  • Care home

The Retreat Care Home

Overall: Good read more about inspection ratings

Belle Vue Road, Hooe, Plymstock, Plymouth, Devon, PL9 9NR (01752) 204044

Provided and run by:
Sunshine Care Limited

Latest inspection summary

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Background to this inspection

Updated 30 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service for older people.

Service and service type

The Retreat Care Home is a 'care home'. People in care homes receive accommodation and personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at on this inspection.

The registered manager of a service and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The service did not currently have a manager registered with the Care Quality Commission. However, a new manager had been appointed and the company where waiting for recruitment clearance before they started work. There were suitable arrangements in place to oversee the day to day running of the service.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We also reviewed information that we held about the service such as notifications. These are events that happen in the service that the provider is required to tell us about. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service about their experience of the care provided. We spoke with the nominated individual, care manager, deputy manager, four care staff and the maintenance person. Some people were not able to tell us verbally about their experience of living at The Retreat. Therefore, we observed the interactions between people and the staff supporting them. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included three people’s care records and a sample of medicines records. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies, procedures and staff training records were reviewed.

Overall inspection


Updated 30 October 2019

About the service

The Retreat Care Home is a care home that provides personal care for up to 20 older people. At the time of the inspection 16 people were living at the service. Some of these people were living with dementia.

People’s experience of using this service and what we found

People and their relatives told us they were happy with the care they received and believed it was a safe environment. One person said; “Oh yes, I feel absolutely safe and am very happy here. I give them 10 out of 10”. People looked happy and comfortable with staff supporting them. Staff were caring and spent time chatting with people as they moved around the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were recruited safely in sufficient numbers to ensure people’s needs were met. There was time for people to have social interaction and activity with staff. Staff knew how to keep people safe from harm.

The environment was safe, and people had access to equipment where needed. Staff received appropriate training and support to enable them to carry out their role safely, including safeguarding training.

People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately.

Records of people's care were individualised and reflected each person’s needs and preferences. Risks were identified, and staff had guidance to help them support people to reduce the risk of avoidable harm.

People were involved in menu planning and staff encouraged them to eat a well-balanced diet and make healthy eating choices.

People and their families were given information about how to complain and details of the complaints procedure were displayed at the service. The management and staff knew people well and worked together to help ensure people received a good service. People, their relatives and staff told us the management of the service were hands on, approachable and listened when any concerns or ideas were raised.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Report published on 11 April 2017.)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.