Claremont Hospital

Updated 1 August 2025

The services provided by this hospital were surgery, outpatients and diagnostic imaging. This was our first assessment of the service since Spire Healthcare Group Plc took over the service provision at Claremont Hospital in 2021. 

The on-site assessment was unannounced and was carried out between 22 and 23 April 2025. We assessed 33 quality statements from the safe, effective, caring, responsive and well-led key questions to give the rating.

During the assessment, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service.

The service had enough staff to care for people and keep them safe. Staff had training in key skills and managed infection risks well. They assessed risks to people and acted on them. Premises, facilities and equipment were clean and well-maintained, medicines were managed well and incidents were investigated in a timely manner with focus on learning and improvement. 

Staff assessed people’s health needs and provided good care and treatment with positive care outcomes. They monitored people’s nutritional needs and managed pain relief. Staff worked well together and with service partners for the benefit of people who use the service. Staff monitored the effectiveness of care and treatment and used the findings to make improvements and achieved good outcomes for patients.

Staff treated people with compassion and kindness, respected their privacy and dignity and took account of their individual needs and choices. Staff were alert and responsive to people’s needs and provided emotional support to people who use the service to avoid any preventable discomfort, concern or distress. The service had systems in place to support staff with their wellbeing, safe working and emotional support. All staff, without exception spoke positively about the support they had received from managers. 

The service planned care and treatment to meet the needs of local people, took account of people’s individual needs and future care plans, and made it easy for people to give feedback about their experiences. Care and treatment was centred around people and their needs. People could access the service when they needed it, in a way that promoted equality, removed barriers or delays and protected their rights.

There were clear governance structures in place that provided assurance of oversight and performance against safety measures. The service had a vision and strategy that was aligned with the health priorities of the local area. Managers and leaders at the service had the relevant skills and abilities to manage the services effectively. Staff spoke positively about the visibility of leaders and the support they had received from their managers. They spoke about how managers and senior leaders were approachable and provided them with good support, guidance and development opportunities.

Updated 12 March 2025

The main service provided by this hospital was surgery. Where arrangements were the same for outpatients, we have reported findings in the surgery section.

The outpatients department was located on the ground floor and had access to pharmacy and physiotherapy.

Due to the length of time since the last inspection and a change of provider, we commenced an assessment of surgery and outpatients. The on-site assessment was unannounced and was carried out between 22 and 23 April 2025. We assessed 33 quality statements from the safe, effective, caring, responsive and well-led key questions to give the rating.

During the assessment, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service.

Our overall rating for outpatients was good.

Updated 12 March 2025

Claremont Hospital is operated by Spire Healthcare Plc. It is an independent hospital in Sheffield, Yorkshire. The hospital primarily serves the communities of Sheffield and surrounding areas. It also accepts patient referrals from outside this area.

Surgical services at the Claremont Hospital provide day and overnight facilities for adults.

Facilities at Claremont Hospital include one inpatient ward with 36 registered beds and an additional day case area with 6 bays. Whilst most rooms are ensuite, some do not have ensuite facilities. The hospital had three laminar flow theatres.

The main service provided by this hospital was surgery. Due to the length of time since the last inspection and a change in provider, we commenced an assessment of surgery and outpatients. The on-site assessment was unannounced and was carried out between 22 and 23 April 2025. We assessed 33 quality statements from the safe, effective, caring, responsive and well-led key questions to give the rating.

During the assessment, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service.

Our overall rating for surgery was good.

Updated 8 August 2017

We rated this service as good. Safe, responsive and well-led were rated as good. Caring was rated as outstanding. We did not rate effective as we are currently not confident that we are collecting sufficient evidence to rate effectiveness for outpatients & diagnostic Imaging.

The service had reported no never events or serious incidents and one incident had been reported to the CQC in accordance with the Ionising Radiation (Medical Exposure) Regulations 2000 (IR (ME) R). Staff were encouraged to raise concerns and report incidents. We saw evidence of lessons learnt from safety incidents and changes to clinical practice.

Medications in radiology were stored securely in appropriately locked rooms and fridges. There was an effective process in place for monitoring the use of prescription charts.

Policies and procedures were accessible to staff and had been developed and referenced to the National Institute for Health and Care Excellence (NICE) and national guidance.

Staff knew how to report incidents and there was good evidence of sharing and learning from incidents.

All areas were clean, organised, and well equipped. Staff complied with ‘arms bare below the elbows’ policy, correct handwashing technique, and use of hand gels.

Staff we spoke who were aware of their roles and responsibilities in relation to safeguarding. They were able to identify different types of abuse and were aware of how to escalate concerns.

Staffing levels were good with no vacancies in the outpatients and physiotherapy departments. One vacancy in the radiology department was in process of being filled.

The culture across the hospital was replicated in outpatients and diagnostic services. Patients told us they were treated with kindness, dignity, and respect. We observed staff interacting with patients and their families in a respectful and considerate manner. Reception staff were welcoming and friendly and patients told us they were courteous.

All patients we spoke with said they felt informed about their care and treatment. They said staff had time to explain things fully and to answer any questions they had.

Nursing staff could provide emotional support to patients receiving bad news and psychiatric support was available for patients receiving cosmetic, bariatric or breast cancer treatment.

Referral to treatment time (RTT) for patients on incomplete pathways waiting 18 weeks or less at this hospital, was consistently 95% or higher.

Patients were seen promptly and able to access appointments at a date and time to suit them. Outpatient clinic cancellations were low.

Staff in outpatient and diagnostic imaging services met the individual needs of patients. Waiting areas had been improved for patients with dementia and telephone and face to face interpretation services were available for patients whose first language was not English.

Patients were made aware of how to complain and staff dealt with patient concerns immediately to prevent them escalating. The outcome of formal complaints was shared with staff at team meetings, which included feedback and learning.

Staff spoke highly of both local and senior leaders. They said they were accessible and approachable. There was a positive culture with good staff morale. Staff felt able to raise concerns and said they felt listened to and valued.

Risks were managed well and there was a clear mechanism for escalating risks when necessary.

Outpatients and radiology departments were continually seeking to improve services for patients.