Strathmore Nursing Home

Updated 18 August 2025

Date of Assessment: 4 September to 12 September 2025. The service is a residential care home providing support to older people, younger adults, and people living with physical disabilities. At the time of this inspection, 24 people were being supported.

The provider was previously in breach of legal regulations in relation to safe care and treatment and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations. The provider had improved the effectiveness of quality assurance and governance arrangements and medicines management; however this was a 'work in progress' and further improvements were needed to consistently embed practices.

People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff received training and regular supervisions. Staff managed medicines safely and involved people in planning any changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff carried out risk assessments and regularly reviewed these.

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity and understood and responded to their individual needs. People’s physical, mental and social needs were holistically assessed and met. Care and treatment were coordinated with involvement from other relevant organisations.

There was an open and transparent culture within the management team with a clear focus on providing good care. People and those important to them were involved in planning their care, where possible. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly.

Staff described a positive and open culture where they felt supported and able to raise concerns or suggestions. Concerns and complaints were managed appropriately. The registered manager reviewed feedback for trends and shared learning across the team to improve service delivery.

Updated 18 August 2025

People were positive about the quality of care they received; they told us they felt safe and were involved in planning their care and understood their rights. People said they received good quality care from staff who knew them well and treated them as individuals. One person said, “I have been well since I have been in here. I have put weight on since I came in here; I wasn't eating well but now it’s [food] made for me, so I eat it all. My family say I am looking well, and I feel better, I am eating properly in here, it's nice. It’s a good nursing home.”

People described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity. We observed staff including and listening to people and consistently interacting with people when supporting them. One person described how they had observed positive changes at the home over the years and told us, “I have lived here for 15 years and have seen many changes but for the better. It’s a lovely place, the staff are great; they know us all well and we know them, they are like family really.”

People felt able to complain and were confident action would be taken, and improvements would be made. One person told us, “There is someone [staff member] here all the time that you can call upon, and if I had any concerns I would not hesitate in speaking to any of the staff; they are all great.” People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider worked to eliminate discrimination and people received fair and equal care and treatment. Staff worked to reduce health and care inequalities and worked alongside relevant other professionals as required. People were involved in planning their care and understood options around consent.