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Inspection Summary

Overall summary & rating


Updated 20 September 2019

About the service The Jennifer Home accommodates up to six people with mental health needs who may also have a learning disability. The service is provided in one building across three floors. At the time of inspection, four people with mental health needs were using the service.

People’s experience of using this service People were protected from the risks of harm or abuse. Staff were knowledgeable about safeguarding and whistleblowing procedures. People had risk assessments carried out to protect them from avoidable harm or abuse. People were protected the risks associated with the spread of infection.

We have made a recommendation about the safe management of medicines.

Staff were supported in their role with training, supervision and appraisals. People’s care needs were assessed before they began to use the service. Staff supported people with their nutritional and healthcare needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives thought staff were caring. Staff knew people and their care needs and understood how to provide an equitable service. People and their relatives were involved in decisions about the care. Staff promoted people’s privacy, dignity and independence.

Staff understood how to provide a personalised care service. Care plans were detailed, personalised and contained people’s preferences. The provider understood how to meet people’s communication needs and to support people with their chosen activities. The provider had a system to deal with complaints.

People and relatives spoke positively about the leadership in the service. The provider had systems in place to identify areas for improvement. These systems included capturing feedback from people and relatives, carrying out quality checks, holding meetings with people who used the service and meetings with staff. The provider worked in partnership with other agencies to provide good outcomes for people.

For more details, please see the full report which is on the CQC website at

Rating at last inspection The last rating for this service was requires improvement (published 19/07/2018) and there were four breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and provider was no longer in breach of regulations.

Why we inspected This was a planned inspection based on the previous rating.

Follow up We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspec

Inspection areas



Updated 20 September 2019

The service was safe.

Details are in our Safe findings below.



Updated 20 September 2019

The service was effective.

Details are in our Effective findings below.



Updated 20 September 2019

The service was caring

Details are in our Caring findings below.



Updated 20 September 2019

The service was responsive

Details are in our Responsive findings below.



Updated 20 September 2019

The service was well-led.

Details are in our Well-Led findings below.