13 March 2013
During a routine inspection
We visited the agency office and spoke to the registered manager, looked at the agency's systems, three people's care records and three staff records. We spoke with three care workers and asked them about how they supported people and their experience of working for the agency.
We found that people were fully involved in their assessment and in making choices about their care. We found people agreed their care needs were agreed with them and care records were regularly reviewed and updated, as needed. The care records we looked at accurately reflected the care needs described to us by people, relatives and staff we spoke with and showed the service supported people appropriately.
The agency met the six standards we inspected.