• Care Home
  • Care home

Willow House

Overall: Good read more about inspection ratings

2 Reading Road, Farnborough, Hampshire, GU14 6NA (01252) 522596

Provided and run by:
Willow Residential Care Limited

Latest inspection summary

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Background to this inspection

Updated 31 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type

Willow House is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We reviewed information we held about the service, for example, statutory notifications. A notification is information about important events which the provider is required to tell us about by law. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service and three family members. We spoke with the registered manager, the team leader and three staff members. We looked at the care records of four people. We looked at four staff records, including training and recruitment records.

We looked at other records relating to the management of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly visit the service.

Overall inspection

Good

Updated 31 August 2019

About the service

Willow House is a residential care home providing personal care for 15 people at the time of inspection who

may be living with dementia.

Willow House accommodates up to 18 people in one adapted building.

People's experience of using the service and what we found:

People received a service that was safe. Systems and processes were in place to manage medicines safely and protect people from the risk of abuse.

Staff had the right skills and were trained efficiently to support the people they cared for. People's care and support led to good outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care workers had developed meaningful relationships with people they supported. They respected people's dignity and privacy, and promoted their independence.

People's care and support met their needs and reflected their preferences.

Management processes were in place to monitor and improve the quality of the service. There was an empowering, positive and open culture.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 13 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.