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Inspection Summary

Overall summary & rating


Updated 31 August 2019

About the service

Willow House is a residential care home providing personal care for 15 people at the time of inspection who

may be living with dementia.

Willow House accommodates up to 18 people in one adapted building.

People's experience of using the service and what we found:

People received a service that was safe. Systems and processes were in place to manage medicines safely and protect people from the risk of abuse.

Staff had the right skills and were trained efficiently to support the people they cared for. People's care and support led to good outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care workers had developed meaningful relationships with people they supported. They respected people's dignity and privacy, and promoted their independence.

People's care and support met their needs and reflected their preferences.

Management processes were in place to monitor and improve the quality of the service. There was an empowering, positive and open culture.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 13 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 31 August 2019

The service was good.

Details are in our safe findings below.



Updated 31 August 2019

The service was effective.

Details are in our effective findings below.



Updated 31 August 2019

The service was caring.

Details are in our caring findings below.



Updated 31 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 31 August 2019

The service was well-led.

Details are in our well-led findings below.