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Inspection report

Date of Inspection: 23 April 2013
Date of Publication: 7 June 2013
Inspection Report published 07 June 2013 PDF

Overview

Inspection carried out on 23 April 2013

During a routine inspection

The majority of the people at Willow House had dementia and were unable able to tell us about their experiences in a meaningful way. To help us to understand the experiences of people have we used our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool enabled us to spend time watching what was going on in the service and helped us to record how people spent their time, the type of support they got and whether they had positive experiences. We spent most of our time observing care and found that people had positive experiences.

People who could express a view told us the staff were lovely. One said "They were very kind and caring", another person said "The manager is good, she keeps the staff on their toes". Relatives spoken with told us the care provided at the home was good and their relatives were well looked after. One said "My Mum is really happy here and she is well cared for".

People received safe and coordinated care, where more than one provider was involved.

People were treated respectfully and their views were taken in to account by staff. Staff understood the signs of abuse and were confident about raising their concerns with the appropriate people.

People's health and welfare needs were met by sufficient numbers of appropriate staff.

People who could express a view told us if they were not happy they would tell someone. One person said "If I wasn't getting looked after properly they would soon know about it".