Background to this inspection
Updated
25 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was conducted by two inspectors and an Expert by experience. An expert by experience is someone who has personal of professional experience of this type of service.
Service and service type:
The service is a ‘care home’. People in care homes receive accommodation and nursing or personal care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This inspection was unannounced.
What we did:
Before the inspection, we reviewed information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We also considered information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection, we gathered information from: Six people who used the service, four relatives, the registered manager, head of care, the nominated individual and eight staff. We viewed the care records for all five people, records for the management of medicines, records of accidents, incidents and complaints, together with audits and quality assurance reports.
Updated
25 June 2019
About the service: Thalassa Nursing home is a care home that can provide personal and nursing care to up to 47 people. At the time of the inspection they were providing support to 44 people, some of whom lived with dementia.
People’s experience of using this service:
People were supported by staff who showed kindness, compassion and respect towards them. They told us they felt safe and listened to living at Thalassa Nursing Home.
Staff’s knowledge of people’s history, preferences and risk associated with the care and support needs was good. Staff respected and encouraged people to make their own decisions.
Recruitment practices remained safe and there were plenty of staff to meet people’s needs. People were protected from avoidable harm, received their medicines as prescribed and infection control risks were managed appropriately.
The management team were open and transparent. They understood their regulatory responsibility. No one had any complaints and felt the management team were open, approachable and supportive. Everyone was confident the provider would take the necessary actions to address any concerns promptly. Feedback about the management team demonstrated they listened and took any feedback as an opportunity to make improvements for people.
Care records required further development to ensure they were person centred and gave accurate guidance to less familiar staff. Activity provision was limited, and we have made a recommendation about this.
Due to the need to make improvements to records the service met the characteristics of requires improvement in some areas; more information is in the full report
Rating at last inspection: Good (last report published 18 October 2016)
Why we inspected: This was a planned inspection to ensure the provider was meeting the requirements of the legislation.
Follow up: There is no required follow up to this inspection, but we will continue to monitor all information received about the service, to understand any risks that may arise and to ensure the next inspection is scheduled accordingly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk