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Thalassa Nursing Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 25 June 2019

About the service: Thalassa Nursing home is a care home that can provide personal and nursing care to up to 47 people. At the time of the inspection they were providing support to 44 people, some of whom lived with dementia.

People’s experience of using this service:

People were supported by staff who showed kindness, compassion and respect towards them. They told us they felt safe and listened to living at Thalassa Nursing Home.

Staff’s knowledge of people’s history, preferences and risk associated with the care and support needs was good. Staff respected and encouraged people to make their own decisions.

Recruitment practices remained safe and there were plenty of staff to meet people’s needs. People were protected from avoidable harm, received their medicines as prescribed and infection control risks were managed appropriately.

The management team were open and transparent. They understood their regulatory responsibility. No one had any complaints and felt the management team were open, approachable and supportive. Everyone was confident the provider would take the necessary actions to address any concerns promptly. Feedback about the management team demonstrated they listened and took any feedback as an opportunity to make improvements for people.

Care records required further development to ensure they were person centred and gave accurate guidance to less familiar staff. Activity provision was limited, and we have made a recommendation about this.

Due to the need to make improvements to records the service met the characteristics of requires improvement in some areas; more information is in the full report

Rating at last inspection: Good (last report published 18 October 2016)

Why we inspected: This was a planned inspection to ensure the provider was meeting the requirements of the legislation.

Follow up: There is no required follow up to this inspection, but we will continue to monitor all information received about the service, to understand any risks that may arise and to ensure the next inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 25 June 2019

The service was not always safe.

Details are in our Safe findings below.

Effective

Good

Updated 25 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 25 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Requires improvement

Updated 25 June 2019

The service was not always responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 25 June 2019

The service was well-led.

Details are in our Well-Led findings below.