You are here

Inspection Summary


Overall summary & rating

Good

Updated 5 December 2017

Care service description

Roselands is a residential care home for 15 people with learning disabilities.

Rating at last inspection

At the last inspection on 21 October 2015, the service was rated Good. The service was rated Outstanding in the Responsive domain.

Rating at this inspection

At this inspection we found the service remained Good and was Good in the Responsive domain.

Why the service is rated Good

People told us they were happy living at the service and that it was well managed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. There were always enough staff to keep people safe. Risks relating to people’s care and support were assessed and mitigated and people were supported to be as independent as possible.

People told us that staff were kind and caring. Staff treated people with respect and dignity. People led active lives and participated in a range of activities both inside and outside of the service. People told us they were looking forward to performing a show for their friends and relatives and that they were proud of their recent fundraising efforts.

The kitchen was open and people were supported to prepare drinks and food when they were able. People took it in turns to shop for meals and choose what they wanted to eat. Staff had made prompt referrals to healthcare professionals when they needed additional support and advice. People and their relatives told us they saw a doctor when they were unwell and received their medicines when they needed them.

Staff knew how to recognise and respond to abuse and the registered manager had reported any safeguarding concerns to the local authority. Action had been taken to minimise the risk of them happening again. There had been no complaints since our last inspection. People and their relatives told us they were happy with the support provided. Regular feedback was sought from people and their relatives. All the feedback we saw was positive, and included comments such as, ‘Due to the high standard of care and management overall it is impossibly difficult to offer any suggestions in this delightfully peaceful and happy environment.’

Staff received appropriate training and were supported by the registered manager to carry out their roles effectively. The registered manager completed a range of checks on the service, including care plan reviews, environmental checks and weekly audits of medicines to ensure people were safe. Regular fire drills were held so people knew how to evacuate the service in an emergency. Staff were recruited safely. The Care Quality Commission had been notified of important events within the service, as required by law.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 5 December 2017

The service remains Good.

Effective

Good

Updated 5 December 2017

The service remains Good.

Caring

Good

Updated 5 December 2017

The service remains Good.

Responsive

Good

Updated 5 December 2017

The service is now Good.

Well-led

Good

Updated 5 December 2017

The service remains Good.