Enliven Social Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives described staff as kind. One relative said, “I have noticed that the regular carers have shown great tenderness and kindness towards (person) in their decline.” Another relative said, “The carers are all very kind and respectful and go out of their way to make sure [Person] is comfortable with what they want to do to look after them.”

Staff knew people well, where able the provider had sent regular staff to support the needs of the person.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives felt their family members were treated as individuals by staff. One relative said, “The carers have taken time to get to know [Person] and their interests and one of the carers loves talking about aircraft and football. [Person] looks forward to them coming.”

Another relative told us staff took their time to listen carefully to their family member because they were unable to project their voice well.

Staff treated people as individuals and demonstrated a good understanding of their needs, preferences. People and their families confirmed that staff knew them well. One relative said, “the team generally are good and have got to know [Person] and their needs.”

Care plans were written to reflect people’s preferred likes and dislikes and what was important to people.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff supported them to be independent and have choice and control wherever possible. Relatives said staff understood people’s own abilities and supported people to be as independent as possible.

Staff explained how they supported people to main their independence and where able supporting people to do tasks themselves.

Care records promoted people’s independence by describing what aspects of their care people could manage themselves and where support or guidance was needed.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Some people told us the service was responsive and worked around private and medical appointments. One person said, ““If I ever have an early appointment, I only have to tell them (carers) and they make sure they get to me on time, so I am not rushed as I have to catch a bus.”

Relatives we spoke to shared examples of how staff met people’s needs. One relative explained how a staff member had stayed with a person to avoid distress. The relative explained the stair lift had stopped working during the visit, the staff member stayed and sat with the person until their next of kin arrived. The relative said “I was very grateful as they had a busy workload."

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The provider worked with staff to make reasonable adjustments so they could give their best to people when at work. Staff were offered flexible working which took into account caring responsibilities, pregnancy, religious festivities and those completing further education. Staff were also supported to access counselling to support their mental wellbeing.

Staff we had spoken to were positive about working for the service. One staff member told us how they had their working hours and working pattern adjusted to help support their work life balance.

Regular staff team meetings took place. We saw staff members were recognised for their work through staff meetings.