- Homecare service
Enliven Social Care Limited
Assessment report published 19 February 2026
Contents
Ratings
Our view of the service
Date of inspection:13 January to 20 January 2026.
Enliven Social Care Limited is a domiciliary care agency that provides support to people in their own homes, this included younger adults, older people, mental health, learning disabilities and autistic people.
The service was also registered to provide supported living. The service was not providing this support at the time of our inspection; therefore, we did not assess it.
At the time of inspection, 56 people were receiving support with personal care. CQC only assesses support provided to people who receive the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We assessed the services against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The service registered with the Care Quality Commission in November 2021. This is the provider’s first assessment and rating since registering.
The provider’s audits were not sufficiently detailed to ensure a robust system of checks. Further improvements was needed around call monitoring, falls, complaints and medication. Audits needed to be strengthened to support a learning approach.
Improvements were needed around the documentation relating to managing risks to people and where people lacked capacity. However, staff made sure people understood their care and treatment to enable them to give informed consent.
People were involved in assessment of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes and had taken steps to ensure transitions into the service were coordinated and person centred. People were treated with kindness and compassion. People received fair and equal care and treatment. Staff spoke positively about the support they received from the registered manager.
People's experience of this service
People and their relatives were positive about the quality of care. They felt safe and were involved in planning their care and understood their right. People and their relatives said people received good care and staff treated them as individuals. Several people described how staff treated them kindly. People felt the risks associated with their care were managed well and referrals were made to external professionals where further support was needed. People and their relatives could access the provider’s electronic system to view care records and call times. The majority of people we spoke to raised no issues around their call times. There had been no missed calls. However, some improvements around call monitoring was required.