My Homecare Bournemouth

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this service. This key question has been rated good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before they started to use the service. The registered manager undertook a comprehensive assessment of people’s needs. Working with external partners the registered manager told us they were given the necessary information about people to ensure the service could meet their needs. Staff told us the information they had access to was of high quality and enabled them to plan care with people. The providers electronic care planning system was updated and contained information about people’s risks and care needs.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were involved in the creation of their care plans and risk assessments. The registered manager and staff told us they worked with people following good practice guidance, this included supporting people’s physical health, mental health and wellbeing. Evidence-based care underpinned the policies and procedures within the service.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People told us the information about their care was shared appropriately. Staff kept detailed records of their care and support visits, these were shared when needed. The registered manager had oversight of records and could access details of care as required to share them with external professionals. Examples were where information had been shared with a social worker. Positive working partnerships had contributed to a safe and continuous service for people. A professional told us, “They are always willing to help us problem solve around our client, and work with us to ensure that they are given the best possible support and care.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to live healthy lives. Care plans and risk assessments were clear and updated regularly. People’s nutritional needs had been assessed and there were clear instructions in place for staff. This included where a person may have needed encouragement to eat and maintain their weight. Information about people’s needs was shared efficiently as records were electronic. People’s health needs were known, and plans were in place for each person to ensure changes were recognised and communicated to the relevant specialist service.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

My Homecare Bournemouth worked to enrich the lives of people using their service. The registered manager told us they were passionate about supporting people to live full lives. The service worked closely with external professionals to ensure care and support was joined up. Records showed a consistent approach with people, and this had contributed to positive outcomes. The providers electronic care planning system enabled information to be shared easily.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were treated with respect and supported to live their lives. Consent was sought from people. The registered manager told us they fully understood where there was a concern about capacity, the necessary assessment would be completed in accordance with the Mental Capacity Act 2005 (MCA). Decision making was supported by clear policies and processes. Staff had received training and understood the principles of the MCA. Records showed consent had been sought for the care provided. Policies and procedures underpinned practices within the service to ensure people’s rights were respected.