My Homecare Bournemouth

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were treated with kindness and respect. The registered manager told us they worked with people to achieve their wishes, and they were confident in the staff team and their approach. Staff were complimentary about their colleagues and their kind nature. A health and social care professional told us, “The carers that attend to my client are always familiar faces who have built trust both with the client and my service. My client is treated with dignity and respect.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported by staff who understood the importance of their individuality. Care plans and risk assessments were written with a focus on independence. Detailing what the person could do for themselves and with independence as a plan within their goals. A health and social care professional said, “Staff are always willing to help us problem solve around our client and work with us to ensure that they are given the best possible support and care.” The providers care planning system was focused on keeping people as independent as possible to live well in their own homes.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to have control over their lives. Staff told us they provided encouragement and support without taking over. The registered manager was passionate about keeping people in their own homes and living full lives. The service message was, “There’s no place like home”, this was applied to all work and practices within the service. Staff were clear in their responsibilities for each person they supported. Policies and procedures within the service were focused on the person being in control and leading their care and support. A member of staff said, “It preserves dignity and self-respect by allowing people to do what they can for themselves.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were supported by staff and a service who were proactive and responsive to their changing needs. People and their representatives told us the service communicated well, especially in connection with their health needs. Medical and specialist interventions were sought when needed and the service worked well in partnership with external agencies. Staff told us they felt supported by others in their role and could easily access the support required.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff were supported by the service. This had enabled them to provide care to people in a safe way, through robust policies and procedures. Staff were passionate about their roles. Staff told us they felt appreciated. A staff member said, “I do feel that we are working together to support clients safely.” Another staff member told us, “I feel part of the team. Everyone communicates well, supports each other, and works together to make sure our clients get the best care. It’s a positive environment where I feel valued and included.”