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Inspection Summary


Overall summary & rating

Good

Updated 25 May 2018

Little Glen is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Little Glen provides accommodation and personal care to up to three people living with a learning disability. There were three people living at the home when we inspected.

The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities using the service can live as ordinary a life as any citizen.

Rating at last inspection

At the last inspection, the service was rated ‘Good.’

Rating at this inspection

At this inspection we found the service remained 'Good'.

Why the service is rated Good

People told us they felt safe living at the service. Staff understood the importance of protecting people from harm; they knew how to recognise abuse and discrimination. People were supported to manage their finances safely.

People continued to be involved in all aspects of their care and had maximum control of their daily lives. People were supported to live the life they wanted in the least restive ways. Every activity was risk assessed and evaluated to ensure people were able to do the things they wanted.

People told us that there was always enough staff on duty to support them to access the local community and meet their family or friends. Staff had been recruited safely and people were involved in the interview process.

People continued to receive care and support by trained staff who had the opportunity to improve their skills and competencies. Staff felt valued by the management team and received regular supervision and an annual appraisal to give them the opportunity to develop their skills.

Staff supported people to keep healthy and manage their medicines safely. When new people came to live at the service their needs were assessed to make sure they would receive the right support. People were involved in menu planning each week and went food shopping. They told us they could choose the meals they wanted and were supported by staff to eat healthily.

At the time of the inspection no adaptations were required to meet people’s individual needs. People and staff worked together to make sure the service was clean and tidy. People described how the fire equipment was checked to make sure it was working. There were ongoing plans to improve the premises; a new kitchen had just been fitted and new furniture being ordered for the lounge.

Staff understood the importance of supporting people to make decisions and systems were in place to obtain consent from people and to comply with the Mental Capacity Act 2005.

People were treated with kindness, mutual respect and equality. People were relaxed and had jovial conversations with staff and each other. Staff listened and chatted with people about their interests and daily events. There were regular meetings so that people could voice their opinions about the service.

People described how they went to the local shop on their own and were supported to be as independent as they wanted. They told us how they visited their friends and went to visit their relatives.

People were aware of their confidential records which were stored securely.

People were involved in all aspects of their care and showed us their support plans. The support plans gave clear guidance of how they wanted to be supported, their preferences and choices. Staff worked together with people, their family and health care professionals to ensure people received the care they needed. New plans were being implemented to gather additional information to ensure people’s wishes at the end of their lives were planned and recorded.

People were encouraged to try new acti

Inspection areas

Safe

Good

Updated 25 May 2018

The service remains Good.

Effective

Good

Updated 25 May 2018

The service remains Good.

Caring

Good

Updated 25 May 2018

The service remains Good.

Responsive

Good

Updated 25 May 2018

The service remains Good.

Well-led

Good

Updated 25 May 2018

The service remains Good.