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Woodside Care Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 1 June 2019

About the service: Woodside Care Home is a residential care home. It provides personal care and support for up to 42 older people, people living with dementia or physical disability. There were 19 people living in the service on the day of our inspection.

People’s experience of using this service:

The provider met the characteristics of ‘Requires Improvement’. This has improved from a rating of ‘Inadequate’ at the last inspection in 2018. More information about this is in the full report.

• People were cared for in a clean, friendly and safe environment. Staff followed good infection control practices. People had their risk of harm assessed and staff knew how to keep them safe. People received their medicines from staff who had been assessed as competent to do so.

• There were enough staff employed with appropriate knowledge, skills and experience to look after people and care for their needs. The manager continued to actively recruit new staff.

• People’s rights were maintained and staff followed the principles of the Mental Capacity Act 2005 and were compliant with conditions laid down in Deprivation of Liberty Safeguards authorisations. The provider now notified CQC of any events that they are required to tell us about by law.

• People were provided with a nutritious, varied and balanced diet. Their risk of dehydration, malnutrition and obesity were closely monitored by staff and records were accurately maintained.

• Improvements were ongoing to the decoration and furnishings of the home environment. Peoples’ sensory, cognitive, mobility and social needs were identified and respected.

• Lessons were learnt when things went wrong. The manager and staff worked together to make improvements to the service. Good working practices had been introduced within the service. Staff worked across organisational boundaries to support peoples’ health and wellbeing.

• People were cared for by kind, caring and compassionate staff, who respected their privacy and dignity.

• People and their relatives have a say in the running and development of the service.

• The manager was an approachable and visible leader. The manager and their team were committed to improving the quality and standards of care people received. Links are being built with the local community and partner agencies. Significant improvements have been made to the governance framework; leading to improvements in the service.

• People and staff told us that the service had changed since the new manager had come into post.

The service met the characteristics of Good or Requires Improvement in all areas that we inspected. More information is in the full report.

Rating at last inspection: Woodside Care Home was last inspected on 13 and 19 June 2019 (report published 25 September 2018) and was rated as Inadequate overall. This was a responsive follow-up inspection to see if the service was Safe and Well-led. At our inspection in September 2017 (report published 05 December 2017) we rated the inspection Requires Improvement overall.

Why we inspected: We asked the provider to complete an improvement plan at our last inspection. We wanted to see if the provider had made progress with their improvement plan and that the service was safe and well-led.

Enforcement: At the time of our inspection there was on-going enforcement action. We had previously imposed a condition on the provider that they could not admit any new service users until we knew that the service was safe and well-led.

Follow up: We will continue to monitor intelligence we receive about Woodside Care Home until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 1 June 2019

The service was not consistently safe

Details are in our Safe findings below.

Effective

Good

Updated 1 June 2019

The service was effective.

Details are in our Safe findings below.

Caring

Good

Updated 1 June 2019

The service was caring.

Details are in our Safe findings below.

Responsive

Good

Updated 1 June 2019

The service was responsive

Details are in our Safe findings below.

Well-led

Requires improvement

Updated 1 June 2019

The service was not consistently well-led.

Details are in our Safe findings below.