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Woodside Care Home Inadequate

We are carrying out a review of quality at Woodside Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 23 April 2013
Date of Publication: 23 May 2013
Inspection Report published 23 May 2013 PDF


Inspection carried out on 23 April 2013

During a routine inspection

Most people we spoke with talked positively about the staff and felt they fully supported their care needs. People told us the staff spoke with them in a calm manner and listened to them. One person said, "Staff here are so good ad kind to me." Another told us, "Staff help me walk with my frame or push me in my wheelchair but they don't hurry me." Two people raised concerns. One person told us they had not received a bath and a relative told us they had, "Raised care issues" but, "They are now resolved."

People told us they had consented to any prescribed treatment from doctors, or other health and social care professionals. They told us they had been open to options given to them by care staff about how to maintain their independence. This had not always been recorded in the care plans.

The people who used the service told us they knew how to raise a concern but no one had raised any formal complaints. One person told us, "Any issue has been resolved quickly and efficiently." The complaints policy was on display.

People were not asked their opinions about staff recruitment.