1 September 2012
During a routine inspection
We spoke to a number of people living at the home, a director, area manager, acting manager, a number of staff, and a visiting practitioner. We also received comments from other professional agencies including social services and Lancashire Council's Contracts Monitoring Team, who told us they currently have no issues with the service.
Responses we received from people were very positive and included:
"Staff are wonderful, they can't do enough' .
'I had to wait some time before I could be offered a place'.
" I have everything I need, you only have to look around to see that".
"I like everything about living her there is never a dull moment".
Staff we spoke to told us they enjoy their jobs and feel it is very rewarding.
Comments included, "I have worked here for some time and feel we work well together as a team".
'We get to know the needs of people using the service and we work well with them".
'I' am very satisfied with every aspect of my care".
" I have everything I need, you only have to look around to see that".
"I like everything about living her there is never a dull moment".