The Care Quality Commission
  • Care Home
  • Care home

Archived: St Mary's Residential Care Home

Market Place, New Buckenham, Norwich, Norfolk, NR16 2AN (01953) 860956

Provided and run by:
Jaishree Banga & Jasvinder Paul Singh Banga

Important: The provider of this service changed. See new profile

All Inspections

26 July 2013

During a routine inspection

We spoke with people who lived at the home and their relatives who told us that staff consulted them and respected and acted on the decisions they made about the care and support they agreed to.

Our observations showed us that staff members were responsive to the needs of people and that they were given the support and attention they needed. We saw that people had a positive experience of being included in conversations, decision making and activities.

We found that plans of care contained the information staff members needed to ensure that the health and safety of people was promoted and protected.

People spoken with and their relatives told us that people were provided with the care and support they needed and that staff were well trained and very kind.

Medication was administered, recorded and stored accurately and safely.

Staff members were well led, trained and supported to provide an appropriate standard of care and support through effective management, supervision and staff team meetings.

Quality audits were being carried out to ensure the views of people were gathered on the quality of the service provided, that people were safe and that policies and procedures were being followed.

11 October 2012

During a routine inspection

We spoke with seven people who lived in the home. People told us that their needs were met and that they were consulted about the care and support that they were provided with. People were complimentary about the staff who cared for them and told us that they always treated them with respect and that their privacy was respected. They told us that occasionally they had to wait a short while for help because staff members were very busy. They also told us that activities were provided and that they could choose if they took part. They said that they were provided with good quality meals and that the environment was comfortable and clean.

We also used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not comment. We observed two groups, one of ten and one of six people for thirty-five minutes. We saw that when staff members were with people that they used explanation and negotiation when working with the person and used reassurance and praise appropriately. We noted that each person had their opinions respected and were included in the general conversations that occurred. We saw that staff responded well to the needs of people, gave them individual attention, listened and spoke to them in a positive manner and encouraged them to make choices.

15 December 2011

During a routine inspection

We spoke with six people who lived in the home. They told us that their needs were met and that they were consulted about the care and support that they were provided with. People were complimentary about the staff that cared for them and told us that they always treated them with respect and that their privacy was respected. They told us that there were enough staff on duty to assist them and that they felt safe living in the home. They also told us that the environment was comfortable and clean and that they were provided with good quality meals and all the equipment they needed.