Archived: Safe Care - 81 School Lane

Staverton, Trowbridge, Wiltshire, BA14 6NZ (01225) 350612

Provided and run by:
Mrs Helen Lise Cass

Important: This service is now registered at a different address - see new profile

All Inspections

18 April 2011

During a routine inspection

People are introduced to new staff so they can build up relationships from the beginning.

People told us that staff talked with them about how their care was provided. One person told us 'If I'm in trouble she helps me out. I have one carer, but if she's on holiday I have other carers that I know.'

People or their relatives were able to make comments on or changes to their care plans.

A relative told us 'I'm impressed by what they do. They are very professional. I have learnt a lot about Alzheimer's from them. They include Dad in conversations. It can affect his mood if he's not included. '

Everyone we talked to told us that they were very satisfied with the service they received.