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Archived: Churchill House Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 23 May 2019

About the service:

Churchill House is a residential care home providing accommodation and personal care to 12 people with mental health needs, aged 18 and over at the time of the inspection. The home can support a maximum of 12 people. The care home accommodates people in two separate wings, with six people in each wing, which have separate adapted facilities.

People’s experience of using this service:

People were safe in the home and there were procedures to protect them from abuse. Risks associated with people’s needs were assessed.

The premises and environment were safe for people and well maintained. We made a recommendation for the provider to look into installing window restrictors as an additional safety mechanism and to prevent unauthorised access to the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were provided their medicines as prescribed. People were supported with their nutritional needs and had choices with meals. They had access to health care professionals, such as GPs when required. They received care and support from staff who were kind and compassionate.

Staff treated people with dignity and respected their privacy.

Staff were recruited safely and were supported with training and supervisions for their development. Staff maintained positive relationships with the people they supported. They understood people’s needs, preferences and what was important to them. People’s independence was promoted.

Care plans were person centred and detailed people’s support needs. People's end of life wishes were explored. People and relatives were supported with complaints they wished to make. They were able to provide their feedback about the home.

Staff felt supported by the management team and told us there was a positive culture within the home.

The registered manager carried out audits and checks to ensure the home was providing a good standard of care. They were committed to make continual improvements and there was a clear management structure in place.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

At the last inspection on 30 August 2016 (report published 26 October 2016), the service was rated ‘Good’.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 23 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 23 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 23 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 23 May 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 23 May 2019

The service was well-led.

Details are in our Well-Led findings below.