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The Croft Residential Home Outstanding

Inspection Summary

Overall summary & rating


Updated 11 March 2020

About the service

The Croft is a residential care home providing personal care to 22 people aged 65 and over at the time of the inspection. The service can support up to 24 people. The Croft is set out over two floors in one adapted building.

People’s experience of using this service and what we found

People and their relatives held the management and staff at The Croft in high regard. People were continued to be cared for in an exceptionally kind and warm way. People were given time they needed to express their wishes, views and feelings and staff afforded people with a high level of dignity and respect.

Staff continued to promote the importance of choice and ensured people were able to have their preferences met. People were given the opportunity to express their views in a number of ways and the provider was continually making improvements to ensure people received high quality care. Records evidenced people’s needs had been assessed and demonstrated the on-going care and support people received.

The provider continued to have a visible presence at the home which people appreciated and valued and they were supported by a registered manager who led by example and was motivated and passionate about improving care for people living at The Croft. The management team had built on their systems to sustain and improve the quality and effectiveness of the service.

The staff team worked well together and understood their roles and responsibilities in relation to ensuring people were kept safe from risk and avoidable harm. People received their medicines on time and as prescribed.

People had access to healthcare as required and the provider had forged good relationships with health professionals to ensure people received healthcare support that was appropriate and timely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Outstanding (published 8 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 11 March 2020

The service was safe.

Details are in our safe findings below.



Updated 11 March 2020

The service was effective.

Details are in our effective findings below.



Updated 11 March 2020

The service was exceptionally caring.

Details are in our caring findings below.



Updated 11 March 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 11 March 2020

The service was exceptionally well-led.

Details are in our well-led findings below.