St Brannocks

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans had a good level of detail of how to support people. One staff member said, “The care plans are really detailed and helped me learn people’s needs. The electronic system we use is really good for communicating any changes.” One person said, “Staff know what I like doing and help me when I need it.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were supported to engage in meaningful activities. Staff understood the ethos and the values of the home and provided a good model of care which reflected the principles of right support, right care, right culture guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People told us they were supported to their medical appointments when needed in the community.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People chose who they wanted to sit with at mealtimes. We observed the mealtime to be an engaging and positive experience for the people living at the service. One person told us, “I like helping prepare and cook food here. We get to choose our own meals.” One relative said, “The food is freshly cooked. [Family member] has started to help in the kitchen.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. One relative said, “I am not informed of health visits, GP etc. I have. However, I met the social worker.” Staff worked as a team to achieve positive outcomes for people. Changes to people’s needs were reported at handovers. Staff also used the handover form on the electronic system to alert all staff of any changes. This ensured care was provided safely and appropriately.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People confirmed that they were given choices and asked what they would like to do. We found that mental capacity assessments had been completed in individual areas of people’s lives. These were reviewed regularly.