St Brannocks

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff to be considerate and person-centred. One person told us, “Staff are lovely, they are always there if I need them.” One relative said, “The staff are cheerful and there is a nice atmosphere.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s personal, cultural, social and religious beliefs were documented in their care plans. People were supported to attend church services regularly with staff. One person said, “We go out to places we choose.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to maintain relationships with their families. One person was supported to plan a journey to see their relatives using public transport on their own, which resulted in a successful trip, therefore promoting the persons independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People had a strong understanding of people’s needs and were able to recognise potential signs of people becoming distressed. During our site visits, we observed staff to be proactive and attentive. This resulted in a relaxed and content atmosphere in the home.

The provider cared about and promoted the wellbeing of their staff and supported and enabled them to always deliver person-centred care. Staff felt highly supported by the provider and manager. Staff told us they felt supported with their development and wellbeing. One staff member said, “There is always someone at the end of the phone. The service users are the top priority, and I feel very supported by the manager.”