Hampton Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received care and support in line with their preferences. People had person centred plans in place which detailed their likes and dislikes. On a number of people’s bedroom doors a ‘Things I enjoy’ poster was displayed. For example, one person’s noted how they enjoyed looking through photographs, another person’s stated their enjoyment of western films, whilst a third said, “Listening to opera.” This meant staff had a point of reference for meaningful conversations and activities with people. People’s understanding and expressive communication was assessed. This enabled staff to understand people’s communication needs and how best to meet them.

The provider identified and supported people’s spiritual and cultural needs. People who chose to, were supported to attend monthly faith services at the care home. The service also met people’s dietary needs and preferences. For example, there were vegetarian options for each meal throughout the day.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People’s needs were assessed and the provider ensured that people were supported to access the services they required to meet their assessed needs. For example, referrals were made to dieticians for nutritional advice and to speech and language therapy if people had difficulty eating. People’s changing needs were discussed at weekly clinical meetings to ensure the appropriate referrals had been made and care plans were up-to-date.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider made information accessible to people. Information was available to people in large print and on yellow paper. This helped to support the needs of people with age-related visual deterioration. Dementia friendly signage was used throughout the care home which supported people’s orientation and their independence. Information about the service was available in the reception area. This included information about the service, health and safety certificates, access to advocacy services and residents’ meetings.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People were encouraged to share their views. The provider had a complaints policy in place which people and relatives received copies of. People were supported to attended residents’ meetings, to which relatives were invited. These meetings were an opportunity for people to share their views about care and support. They were also used to plan activities and events.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider ensured equity in access. People’s needs were assessed and care plans provided staff with guidance on meeting people’s individual needs. The support people required varied and was calculated using a dependency tool. This meant people who required two staff to support them with personal care received it. The provider demonstrated equity by assessing everyone’s personal care, health and mobility needs.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People’s care records contained outcomes. These were specific to each individual. Outcomes varied for people based upon their preferences and individual needs. Outcomes were discussed with people and their relatives at care reviews, at which new objectives were agreed and set.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were supported to plan for the future. People who were identified as requiring end of life care were supported with an end of life care plan. These identified and anticipated people’s health and personal care needs to ensure they remained comfortable. End of life care plans also detailed people’s preferences. These included people’s religious and cultural needs and their wishes around the dying phase. For example, the music they would like to be listen to, items such as important photos they would like to be close by, and people they wanted to be with them as they passed away. This meant the provider supported people to pass away pain free and with dignity.