Hampton Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed. People, their relatives and where necessary, healthcare professionals participated in people’s assessments. Assessments covered a range of areas including health, medicine, mobility, risks and preferences. People’s needs assessments informed their care plans which provided guidance to staff when delivering care and support. Care plan reviews took place monthly with people, relatives and staff. This meant that people’s needs were monitored, and their preferences were regularly updated.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The service supported people using research-informed good practice. Where required, the service made referrals to healthcare professionals for specialist assessments to be carried out and followed their guidance. For example, when staff observed people experiencing difficulty eating, a referral was made to speech and language therapy. Staff implemented their recommendations to ensure people swallowed safely by preparing and providing food and drinks in prescribed consistencies such as moistened food and thickened drinks.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The registered manager ensured effective communication and teamwork throughout the service. Leaders met daily for a short meeting to share updates and important information. Staff met twice a day in handover meetings to discuss people’s changing needs. And departmental meetings were held regularly for staff in specific roles such as housekeeping, maintenance, administration and nursing. This meant that communication was constant and timely.

The service worked with other teams to meet people’s needs. For example, the GP undertook weekly rounds at the service and referrals were made to health and social care professionals for specialist input when needed. Staff liaised with hospitals when people were admitted and prior to their discharge. This was to share information and ensure people’s evolving needs were assessed and care plans updated.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to live healthy lives. People were supported to access health services and attend appointments. Referrals were made to specialists when required. A GP undertook weekly rounds at the service, at which time they reviewed people’s medicines and changing health needs.

People were supported to engage with community-based health professionals such as opticians and dentists. People had oral healthcare plans which stated the support they needed to brush their teeth and clean their dentures.

People were supported to eat well and remain hydrated. Where people had specific dietary needs including safe texture foods, thickened drinks and allergies, this was noted in care records and kitchen records.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Assessments identified people’s needs and care plans provided staff with guidance on meeting them. People’s care plans were regularly reviewed to confirm that they continued to meet people’s needs and preferences, and staff took action to address any emerging issues. For example, when people’s appetites diminished and their weight reduced, referrals were made to dietetic services. Staff followed the guidance of dieticians to ensure people stayed healthy. This included fortifying meals to increase their caloric density, and monitoring people’s weight over time.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People gave their consent to the care and support they received. Staff received training in the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and understood how to support people in the least restrictive way possible. Where restrictions were necessary to keep someone safe, appropriate DoLS authorisations had been requested and granted by the local authority.