Our current view of the service
Updated
13 August 2025
Date of Assessment site visit 19 August 2025. Following the site visit we spoke with staff and received additional information from the registered manager on 22 August 2025. The service is a residential care service providing support to older people living with dementia. At the time of this assessment there were 19 people at the service. We undertook this assessment in response to information of concern which we had received. This assessment covered the safe, effective and well led key questions and we found no evidence to support the concerns raised.
Some environmental risks had not been identified but the registered manager took immediate action to ensure these risks were mitigated. Other risks to people were well managed and the provider had effective systems in place. People were receiving a personalised service from staff who knew them well and were familiar with their needs and preferences. People and their relatives were involved in developing comprehensive and holistic care plans that reflected their current needs and preferences. There was a consistent approach to monitoring people’s care and support, and this supported positive outcomes for people. There was a learning culture that supported continuous improvement. Staff were well supported and had received the training they needed to be effective in their roles.
People's experience of the service
Updated
13 August 2025
People and their relatives spoke highly of the service and described the staff as kind and caring.People were supported by staff who knew them well and they had developed positive relationships with them. People and their relatives were consistent in their positive views of the service. One person said, “Staff here are absolutely great, it’s like a family here, there’s not one I could fault.” Another person said, “I like it here, staff are all nice, not a bad one, they are all good. They have to be very patient, and they always are.” Another person commented, “It’s lovely here, I’m really very happy here actually.” Relatives described how they were included in care planning and spoke highly of communication with staff at the service. One relative told us,
“We are always involved in reviews of the care plans, communication here is very good.” Another relative told us, “There’s a reason this home is in the top 10 and it’s about the care. There is no other home that makes your relative feel like part of the family.”
People told us they had enough to do and enjoyed the activities that were organised. We observed people were positively engaged with different activities depending upon their interests.
One relative told us, “The amount of things happening to keep people occupied here, it’s been the making of him.”