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Inspection carried out on 22 March 2012

During a routine inspection

We visited two people who used the service in their own homes and we spoke with ten people who used the service and / or their relatives, to seek their views of the care they were provided with. We were told that people liked the carers who visited them.

Everybody that we spoke with told us that the carers who visited them were kind, polite and helpful.

We asked people who used the service about the reliability and dependability of the care staff who visited them. Most people were satisfied with this aspect of their care, although some people said that on occasions care staff were late for their visits. One person said that the staff phoned if there was to be a delay and another person told us that whenever they were late there was always a very good reason. Everybody we spoke with told us that they all had a care plan in their home and had been involved in the development of this.