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The provider of this service has requested a review of one or more of the ratings.
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Inspection report

Date of Inspection: 10 May 2011
Date of Publication: 9 June 2011
Inspection Report published 9 June 2011 PDF | 139.03 KB

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 10/05/2011, checked the provider's records, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

The service seeks to ascertain the views of people and or their relatives and other professionals in order to improve the service offered.

User experience

We received no specific comments from people that use the service or from other professionals about assessing and monitoring the quality of service at Trewartha.

Other evidence

We saw that risk assessments are in place to promote the safety of people using the service and they are located within each persons’ care plan.

Feedback is sought using quality assurance questionnaires, and we saw some completed that included views on meals, care, outings and activities, daily living, and management. The responses were very positive. These show satisfactory methods of measuring the quality of the service, and bringing about improvement when this is required.

Monthly, quarterly, and annual audits are carried out to ensure the quality of service provision remains high and covers many different areas of provision, including: food provision, staffing, complaints, fire training, care planning, and management issues. The results are fed into a risk-matrix, which highlights any areas of concern.