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Adjuvo Care Essex Limited - Brightlingsea Good

Inspection Summary


Overall summary & rating

Good

Updated 20 February 2019

About the service: Adjuvo Essex Care Limited – Brightlingsea provides accommodation and personal care for up to nine people with a learning disability and autism. At the time of the inspection five people were living at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The service had been developed and designed in line with the values that underpin the CQC Registering the Right Support policy and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service:

Staff understood the risks to people and the measures in place to keep them safe. Systems were in place to ensure people’s medicines were managed safely and to reduce the risks associated with the spread of infection.

Sufficient numbers of staff were employed to meet people’s needs and ensure they had maximum choice and control in their lives. This included supporting people to access a wide range of activities in the community that reflected their specific needs and interests.

The recruitment, induction and training processes in place ensured staff had the right skills and experience, and were suitable to work with people who used the service.

Staff were intuitively caring, and were observed treating people with dignity and respect.

People were receiving personalised care responsive to their needs, including access to health care services. The registered manager and staff worked well with other agencies to ensure people received high quality joined up care. People had access to food and drink based on their individual choice and preferences.

People’s communication needs had been assessed and were meeting the requirements of the Accessible Information Standards. This set of standards sets out the specific, approach for providers of health and social care to identify, record, share and meet the communication needs of people with a disability, impairment or sensory loss.

Staff felt supported in their roles and had confidence in the registered manager. There was an open culture of learning from mistakes, concerns, incidents and accidents and other relevant events. Staff understood how to raise concerns and felt comfortable doing so.

Rating at last inspection: Requires improvement (Report published 24 October 2017)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: Our previous inspection in August 2017 (published October 2017) identified improvements were needed in relation to the overall management of the service. The service was rated requires improvement. This was because there had been a lack of oversight of the service by the provider and the registered manager to ensure the service delivered was of a good quality, and safe. They did not have systems in place to identify what was working well and what needed to improve.

During this inspection we found the required improvements had been made. We will continue to monitor all intelligence received about this service to ensure that the next planned inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 20 February 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 20 February 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 20 February 2019

The service was good

Details are in our Good findings below.

Responsive

Good

Updated 20 February 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 20 February 2019

The service was well-led

Details are in our Well-Led findings below.