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Adjuvo Care Essex Limited - Brightlingsea Good

All reports

Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 14 January 2014
Inspection Report published 14 January 2014 PDF

Overview

Inspection carried out on 28 November 2013

During a routine inspection

The people living at Futures Care Home had complex needs and were unable to discuss their care with us which meant they could not tell us their experiences. People communicated with gestures, facial expressions or signing and this showed us that they were happy.

Relatives who completed surveys as part of the home�s quality monitoring process made positive comments about the care. They said: �Our young adult is very happy at the home and always comes home immaculately dressed and obviously well cared for.� and �We are happy with the way things are going.�

Staff knew people well and they understood specific needs. We saw that there were respectful and caring interactions between members of staff and people living in the home. Staff listened to people and provided care and support in ways that met their needs and took into account their individual preferences.

The service co-operated with other agencies, such as health services, to ensure people received the care and support that best met their needs.

There were systems in place to support staff and provide them with the training they needed to ensure they had the skills and knowledge to provide safe and effective care.

Futures Care Home Care Home was well run by a competent manager and there were effective processes to monitor the quality of the service. They consulted with people and took their views into account to make improvements.