29 March 2023
During a routine inspection
Divine Healthcare is a domiciliary care agency providing personal care and support to people in their homes. At the time of the inspection, 23 people were using the service. CQC only inspects where people receive personal care. This relates to tasks related to personal hygiene and eating where people require this support; we also consider any wider social care provided.
Not everyone who used the service received personal care.
People’s experience of using this service and what we found
Risks to people’s safety and well-being were assessed. Staff had information to enable them to support people safely. Care plans were detailed with people’s medical conditions, and all staff had completed training to enable them to support people safely.
People were supported with maximum choice and control of their lives, and staff supported them in the least restrictive way possible and their best interest. The policies and systems in the service supported this practice.
The provider’s recruitment policy was followed, and recruitment practices were safe. All staff had completed training and had a probation period to ensure suitability. This meant the provider ensured only suitable staff were employed.
Staff were knowledgeable about infection prevention and control. Personal protective equipment was available.
People were supported with their medicines following a risk assessment; this meant people were supported safely.
People and their relatives were given the opportunity to be involved in the assessment process to ensure that people’s views and preferences were included in their care.
People were satisfied with the care support they received and told us they had no complaints.
Staff supported people in preparing meals and eating and drinking.
People received support in keeping with the principles of the Mental Capacity Act 2005 (MCA).
People were able to express any concerns they had, and management ensured that action was taken.
People’s privacy and dignity were respected, and people felt able to express their views.
The provider had procedures to monitor and improve the service, including managing incidents, accidents, safeguarding alerts and complaints.
For more details, please see the full report, which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
This service was registered with us on 24 November 2021, and this is their first inspection.
Why we inspected.
This inspection was prompted by a review of the information we hold about the service.
Follow up.
We will continue to monitor the information we received about the service, which will help inform when we next inspect.