We carried out a review of the data available to us about Redclyffe Residential Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Redclyffe Residential Care Home, you can give feedback on this service.
Redclyffe Residential Care Home provided accommodation, personal and nursing care to 24 people aged 65 and over at the time of the inspection. The service can support up to 26 people in one adapted building.
People’s experience of using this service and what we found
People and relatives were happy with the care and support they received and spoke positively about staff and the registered manager. People's care and support needs were met by staff who knew them well and enjoyed working with them.
Appropriate recruitment checks took place and there were enough staff available to meet people's needs. Staff completed training to enable them to carry out their roles effectively. Staff were happy working for the service and felt very well-supported by the registered manager. Many staff had worked at the service for a long time. They had built good relationships with people and worked well as a team.
Care records contained extensive, clear information covering all aspects of people's individualised care and support. Risk assessments were comprehensive and information about people was written in a respectful and personalised way.
People and their relatives were involved in the planning and delivery of their care, and regularly asked for feedback which was acted upon when appropriate. Staff were encouraged to be actively involved in service development.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a range of activities available for people and these were well attended and received. People's spiritual and emotional needs were met by staff.
The service had established links in the local community and worked in partnership with key organisations including local authorities and other agencies to improve the service for people. Staff at the service worked with health and social care professionals to ensure good outcomes for people.
There were systems in place to monitor and improve the quality of the service. When there were problems, the registered manager dealt with them appropriately and worked to reduce the likelihood of recurrence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (report published 26 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Redclyffe Residential Care Home provides accommodation and personal care to up to 29 people.
At the time of our inspection the provider confirmed they were providing care to 24 people. At the last inspection, in June 2015, the service was rated Good. At this inspection we found that the service remained Good.
People continued to receive safe care. Staff were recruited appropriately and there were enough staff at the home to meet the needs of the people living at the service. People were consistently protected from the risk of harm and received their prescribed medicines safely.
The care that people received continued to be effective. Staff were well supported with supervision, training and on-going professional development that they required to work effectively in their roles. Health and nutrition was monitored and people received the support they required within this area.
People told us they felt well cared for and were treated with dignity and respect at all times. We saw that care plans had been written in a personalised manner and enabled staff to provide consistent care and support in line with people’s personal preferences. People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.
The service was well run and had a positive ethos and an open culture. The registered manager was a visible role model in the home. People, their relatives and other professionals told us that they had confidence in the manager’s ability to provide consistently high quality managerial oversight and leadership to the home.
Redclyffe Residential Care Home is registered to provide accommodation for up to 27 people who require nursing or personal care. It is situated in a residential area of Rushden, Northamptonshire. At the time of our inspection the service was providing support to 23 people, with a range of needs.
The inspection took place on 17 June 2015.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe and secure within the environment because of the care and support they received from staff.
Staff were knowledgeable about the processes in place, in order to protect vulnerable people from harm or abuse.
People had risk assessments which identified hazards they may face and provided guidance to staff on how to manage any risk of harm.
People were cared for by sufficient numbers of well trained staff who were recruited into their roles safely and had undergone appropriate checks before commencing their employment.
Medicines were stored and administered safely.
When people had been assessed as being unable to make complex decisions, there were records of meetings with family and other professionals involved in their care.
Mealtimes were relaxed and the food served was nutritious; people had a variety of choice and were given support when required.
People were supported to see healthcare professionals in order to ensure their general health was well maintained.
People were happy with the care they received and confirmed that staff were kind, caring and courteous.
Staff understood people’s privacy and dignity needs. They knocked on people’s doors before entering rooms and asked people discreetly if they needed to go to the bathroom.
Members of staff were able to describe the individual needs of people in their care, and worked hard to ensure they received their preferences, choices and wellbeing.
People’s care plans were based upon their individual needs and wishes. Care plans contained detailed information on people’s health needs, preferences and personal history.
People told us they had no reason to complain about the home but felt able to do so if necessary.
The service was well organised which enabled staff to respond to people’s needs in a proactive way. Staff worked well as a team and received good leadership from the registered manager.
A person who lived at the home told us, 'I like to keep to myself, but it is fine here.'
One relative told us, 'The care for X has been good.'
We looked around the home and saw the accommodation provided appropriate communal and private space for the people who lived there. We saw that the home had separate lounges for watching television and for activities. The rooms for people who lived in the home were decorated in accordance with the peoples individual preferences.
We spoke with one person in residence who said they, 'can't complain at all'. They said the manager was approachable. Another person said, 'I am happy here' and said that the food was good.
One relative who was visiting told us that their family member had, 'settled in well'.