• Doctor
  • Independent doctor

The Care Oncology Clinic at 76 Harley Street

Overall: Good read more about inspection ratings

76 Harley Street, London, W1G 7HH (020) 3855 5939

Provided and run by:
Clinics Operations Limited

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Care Oncology Clinic at 76 Harley Street on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Care Oncology Clinic at 76 Harley Street, you can give feedback on this service.

21 March 2023

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Care Oncology Clinic at 76 Harley Street on 21 March 2023 as part of our inspection programme.

The service offered care and treatment to cancer patients.

The clinic manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

For reasons of safety and infection prevention and control related to the COVID-19 pandemic, we did not request patient feedback with CQC comment cards. We spoke to four patients during this inspection and received positive feedback.

Our key findings were:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • There was evidence of quality improvement activity including clinical audits.
  • Consultations were comprehensive and undertaken in a professional manner.
  • Consent procedures were in place and these were in line with legal requirements.
  • Staff members were knowledgeable and had the experience and skills required to carry out their roles.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • The service had systems to manage and learn from complaints.
  • The service held regular clinical governance meetings and minutes were maintained.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Review the complaints policy and include information regarding how to escalate the complaint if the patient was not satisfied with the response to their complaint.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care