Albert Residential Home

Updated 1 December 2025

Date of assessment: 3 December – 22 December 2025.

Albert Residential Home is a residential care home without nursing for up to 3 people. At the time of the assessment, there were 3 people living in the service. The service is registered to support people over the age of 65, people living with dementia and people living with physical disabilities. As part of this assessment, we spoke with all 3 people and 1 relative.

We conducted this assessment to follow up on the previous inspection (report published 2 November 2020) and due to the time since the last inspection. At this latest assessment, we found the provider had addressed areas from the last inspection and the overall rating of the service is now good.

People received safe care provided by appropriately trained staff. Staff knew how to recognise and report safeguarding concerns. Risk assessments contained information to help staff support people effectively and there were sufficient staff to meet people’s needs. The environment was clean, and the provider undertook regular checks.

People had personalised care plans in place. Care plans included information on how people’s individual day-to-day risks were monitored and how staff supported them in line with their preferences and wishes. Staff supported people to remain safe and encouraged their independence.

Staff felt valued, supported and involved in the service. Staff told us management were approachable, and they felt able to speak up when they needed and felt able to contribute to staff meetings.

Incidents and accidents were analysed and looked at to reduce the risk of them happening again. The registered manager carried out a range of audits of the quality and safety of the service.

The registered manager worked well with local partners and ensured they were aware of national best practice guidance. The registered manager listened to feedback we provided.

Updated 1 December 2025

People told us they felt safe living in the service, and that staff were kind and caring towards them. They told us risks in relation to their care were managed by staff and they were supported to live independent lives. Staff respected people’s right to privacy and people were in control of their day-to-day lives.

People told us they liked the environment they lived in and that there were sufficient staff to support them. They told us staff maintained a clean environment and they received their medicines as prescribed. People told us they were involved in their care and were able to raise concerns should they need to.

People’s health and wellbeing related outcomes were monitored by staff, and medical assistance was sought and followed appropriately, and partners confirmed this. People told us staff sought consent prior to supporting them and that they were respectful of people’s choices.

People told us that the care provided was responsive to their needs and that they had access to the activities of their choice.

People told us the service was well-led and that they felt listened to by staff. They told us there was a positive culture at the service and that the registered manager understood their role.