We carried out a review of the data available to us about Pbcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pbcare Limited, you can give feedback on this service.
Pbcare Limited is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of inspection, a service was provided to four people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received an assessment of their needs and preferences before they started receiving care. Care plans developed from these assessments provided the information and guidance staff required to ensure people’s individual needs were met in a personalised way.
Where possible people received consistency of care and support from regular care staff. People and relatives told us they were satisfied with the service provided by the care agency.
Systems were in place to protect people from abuse. These included safeguarding adults’ policies and suitable training for staff. Personalised risk assessments helped keep the people safe and supported their independence.
Policies and processes were in place to support safe management and administration of medicines.
Suitable infection control practices helped to prevent and control the spread of infections including COVID-19.
Proper recruitment and selection policies and procedures helped to ensure that only suitable staff were employed to provide care and support to people. Staff were provided with the induction, training and support they needed to carry out their roles and responsibilities in providing people with good quality effective care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Effective quality checks monitored the care and support provided to people and improvements to the service were made when deficiencies were found.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Pbcare Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.