SCA Care

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

SCA is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. At the time of this inspection 39 people were receiving support with personal care. This inspection was triggered by information we held about the service.

Staff knew people well and they received appropriate training and support. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to allow people to express any concerns or complaints they may have.

The service learned from incidents and action was taken to ensure improvements were made where needed. There was a clear safeguarding and whistleblowing policy available with details of which agencies to contact in the event of any concern. Staff had been recruited safely and there were sufficient, well-trained staff to meet people's needs. People were supported to safely take the medicines they had been prescribed.

Staff worked with other services to ensure people’s needs were met effectively. Staff demonstrated a good understanding of people's individual needs. People were involved in decisions about their care. People and their relatives had been involved in developing their care plans and setting out how they wanted to receive care. People had been supported to express their wishes about future care needs and mental capacity assessments had been carried out when required. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people were supported in accordance with the principles of this guidance.

The provider effectively monitored risk and quality of the service and took prompt action to make improvements when needed.

People's experience of this service

People were supported to live safely and comfortably in their own homes. Although people we spoke with were positive about the quality of their care they received, some relatives raised concerns about the timings and lateness of care visits. People felt there was enough staff to support them, and they were treated with respect and dignity and felt they could raise concerns. People told us they were listened to and consulted when planning and agreeing how their care and support should be provided. People and their relatives said they would recommend the service. One person said, “They are like my friends”.