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Inspection Summary


Overall summary & rating

Good

Updated 16 October 2019

About the service

Primrose Road is a residential care home providing personal care to six adults with a learning disability in one adapted building.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People who could communicate told us they felt safe at the service.

People had appropriate risk assessments to reduce their risk of harm in the service and out in the community.

Care workers understood their safeguarding responsibilities and told us they would report any concern or poor practice to the registered manager. Care workers also advised they would blow the whistle if their concerns were not being taken seriously.

There were enough care workers to support people at the service. People were supported by care workers who had been recruited safely and people were involved in the recruitment process.

The service was clean and care workers followed good infection control practices to minimise the risk of infection.

Care workers received the skills and knowledge through regular training and support from the provider. People and their relatives told us staff were good at their jobs and knew how to provide effective care.

People were able to choose what they wanted to eat and drink at the service and people who needed support to eat meals received this from care workers.

People and their relatives told us care workers were kind and patient and care workers did not discriminate against people at the service. People’s privacy and dignity was respected at the service.

Care plans were personalised and stated people’s preferences and communication needs. People were supported to engage in activities of their choice, attend places of worship and to spend time with people important to them.

People, relatives and care workers spoke positively about the management of the service.

The service actively sought feedback from all involved in people’s care and used this to improve the service. Quality assurance systems were effective to check people were receiving care that was of high quality.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection- The last rating for this service was good (published 24 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 October 2019

The service was well- led.

Details are in our well -led findings below.