• Care Home
  • Care home

Redfern

Overall: Good read more about inspection ratings

6 Saint Vincent Terrace, Redcar, Stockton On Tees, Cleveland, TS10 1QL (01642) 487766

Provided and run by:
Milewood Healthcare Ltd

Latest inspection summary

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Background to this inspection

Updated 12 April 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 25 February 2022 and was announced. We gave the service 24 hours' notice of the inspection.

Overall inspection

Good

Updated 12 April 2022

About the service

Redfern is a care home providing personal care to six people living with a learning disability or autism. The service can support up to seven people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People told us they received good care; staff were supportive and caring.

People and staff told us the home was safe. Staff had a good understanding of safeguarding and the whistle blowing procedure. They felt confident to raise concerns if needed. Previous safeguarding concerns had been reported and thoroughly investigated.

There were enough staff to provide personalised care and enable people to fulfil what they wanted to achieve. New staff were recruited safely.

People received their medicines when they were due. Incidents and accidents were monitored to help keep people safe and learn lessons. Health and safety checks and risk assessments were completed to help maintain a safe environment.

Staff received good support and the training they needed. People were supported to have enough to eat and drink and to access health care services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs had been fully assessed including considering people’s protected characteristics. This was used to develop detailed and personalised care plans.

People were supported to participate in activities of interest to them; they also regularly accessed their local community.

Staff felt the home was well managed. There were regular opportunities for people and staff to share their views. Quality assurance checks were effective in identifying areas for improvement.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.