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Inspection Summary


Overall summary & rating

Good

Updated 5 February 2020

About the service

Darley Hall Care Home is a residential care home providing accommodation and personal care to 16 people aged 65 and over at the time of the inspection. The service can support up to 22 people. The home is in a rural area and bedrooms are spread over the two upper floors with communal facilities on the ground floor. Several lifts are available to access the upper floors of the home.

People’s experience of using this service and what we found

People were safe from avoidable harm and abuse. There were a suitable number of staff available to meet people’s needs who were suitably trained. Checks were completed to ensure staff were suitable for their roles prior to working at the service. People felt safe and secure within their environment and with the staff team supporting them. The service was clean and tidy.

People’s care was based on a holistic assessment of their needs and preferences. People were supported to access health care services to maintain their wellbeing. People’s dietary needs were met and people were given a wide variety of options at mealtimes. People enjoyed the food and drink and staff were available to support them with their meals. People were supported to make decisions and staff supported them in the least restrictive way possible and in their best interests.

People’s care plans were individual to them and contained detailed histories and information on how they wished to be supported. People’s privacy and dignity was respected at all times.

Staff knew people well and everyone felt like they were family. People were encouraged to maintain their own schedules and to pursue activities and interests individual to them. The staff supported people to remain as independent as possible.

Leadership within the service has stabilised following changes to the management team and the communication and operations had greatly improved. Systems were in place to monitor the quality of care delivered. There was a procedure in place to address complaints or concerns. A monthly newsletter was used to communicate information important to people and their relatives. Staff felt supported and could rely on managers to assist them where required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 26 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 February 2020

The service was well-led.

Details are in our well-Led findings below.