10 February 2012
During a routine inspection
People said that staff always turned up for visits, their time keeping was good and they stayed for the allotted time. People said that they often received calls from the service to see if they were satisfied with the care they were receiving and whether they had any concerns. People said that when they had raised concerns, these had been resolved.
They said that, overall, they were happy with the service they were receiving. One person said that they 'relied on the service and would be lost without it.'
However, our review of the service revealed concerns relating to obtaining people's consent, safeguarding procedures, staff recruitment, supporting staff and quality monitoring systems.