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Archived: Healing Cross Healthcare

This service is now registered at a different address - see new profile


Inspection carried out on 16 January 2014

During a routine inspection

Healing Cross provided domiciliary care and support for eleven people at the time of our inspection. We spoke with two people who used the service and two people�s relatives about their views regarding the service that was provided. Their comments included that �(I�m) satisfied with every care worker� and that they were �very kind and polite.� Another person told us that �By and large I�m pleased with my care workers.� A person�s relative told that �The care was excellent� and �There isn�t anything I could fault them (the agency).�

We found that people were asked for their agreement before care was provided to them. There were appropriate procedures in place to safeguard people from abuse and there was a system in place to respond appropriately if people had any complaints. We also found that there were enough staff to provide the required care and support to people.

Although people we spoke with gave us positive feedback regarding their care and support we found that in some cases the care was not planned in a way to ensure people�s welfare and to meet all their needs.

Inspection carried out on 22 February 2013

During a routine inspection

People and their relatives told us that they felt kept informed about the care being provided. One relative told us "communication is good which is comforting for me to know."

One person who used the service told us, "all the carers are wonderful, they are nothing but kind and careful". Another person told us that their care worker was "a very kind person who understands and cares for me". Several of the people we spoke with had been supported by the service for more that five years and said they'd had a consistently good experience during that time. People also told us that the provider made sure there was continuity of care and that they were regularly supported by familiar faces.

People's choice and independence was supported and care staff knew people's needs and how to effectively meet those needs.

We found that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that the provider had effective recruitment processes in place. The provider carried out appropriate checks to make sure that people were suitable to deliver care in people's homes.

We found that the provider had an effective system to monitor and assess the quality of care it provided.

Inspection carried out on 20 October 2011

During a routine inspection

People who use the service and their families told us that the care they received was �always very, very good�, �fantastic� and that they could not �say enough good things about them�. In two recent surveys of service users and family members they reported that they received a high quality of care from the agency and that their choices about how they were cared for were respected. They reported that they felt safe using the service and that the staff were good at their jobs.