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Archived: Healing Cross Healthcare

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All reports

Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF | 78.42 KB

Overview

Inspection carried out on 16 January 2014

During a routine inspection

Healing Cross provided domiciliary care and support for eleven people at the time of our inspection. We spoke with two people who used the service and two people’s relatives about their views regarding the service that was provided. Their comments included that “(I’m) satisfied with every care worker” and that they were “very kind and polite.” Another person told us that “By and large I’m pleased with my care workers.” A person’s relative told that “The care was excellent” and “There isn’t anything I could fault them (the agency).”

We found that people were asked for their agreement before care was provided to them. There were appropriate procedures in place to safeguard people from abuse and there was a system in place to respond appropriately if people had any complaints. We also found that there were enough staff to provide the required care and support to people.

Although people we spoke with gave us positive feedback regarding their care and support we found that in some cases the care was not planned in a way to ensure people’s welfare and to meet all their needs.