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Archived: Healing Cross Healthcare

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All reports

Inspection report

Date of Inspection: 22 February 2013
Date of Publication: 11 April 2013
Inspection Report published 11 April 2013 PDF | 78.35 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

As part of our inspection we also made phone calls on 22 February and on 1 and 15 March to gather further evidence.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with three people who used the service and three relatives of people who used the service. At the time of our inspection the service was providing personal care to eleven people. All of the people we spoke with told us that they or their relative received continuity of care and that their care was regularly provided by care staff that they knew. This meant that care staff could develop an understanding of people's needs and that they would be able to identify any changing needs that people had.

We spoke with care staff. We found that they had a good understanding of people's care needs including people's mobility and personal care needs and care staff knew the guidance that was provided in people's care plan records.

We saw that initial assessments were completed when the service began to care for people and that people's home environments had been risk assessed to protect people who used the service and care staff prior to delivering any care. Individual risk assessments were carried out and risks were identified and planned for. This meant that people were protected from any risks.

The provider recorded people's medical histories and any involvement with other health professionals to make sure they were able to assess any impact their changing health may have on the delivery of care.