You are here

Archived: Healing Cross Healthcare

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 22 February 2013
Date of Publication: 11 April 2013
Inspection Report published 11 April 2013 PDF | 78.35 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

As part of our inspection we also made phone calls on 22 February and on 1 and 15 March to gather further evidence.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with three people who used the service and three relatives of people who used the service. At the time of our inspection the service was providing personal care to eleven people.

People felt involved in their care planning and people's relatives told us that they were kept informed about the care provided and that they felt communication between them and the service was good.

We found that people's preferences were supported. People's care plan records included notes on how to support people's choices including giving guidance on when to prompt people and to afford people time to complete tasks themselves. People's cultural background and preferred communication method were recorded in their care plan records including their first language.

We found that people's care plan records included information on what tasks they could and could not complete themselves. We spoke with care staff about these tasks and they demonstrated that they promoted people's independence by providing the appropriate level of support as required.This meant that people's independence was considered and promoted.