J.A.D Direct Limited

Updated 15 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

The inspection team

The inspection was undertaken by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 24 hours of our inspection to ensure people could consent to a visit from us. We visited people out of usual hours when they were home.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We looked at the care plans and associated documentation for 3 people. We checked audits and quality assurance reports, incident, and accident records, as well as 3 recruitment records for staff. We visited 3 people in their homes, and looked at their care records and spoke to staff. We spoke to 4 staff, including the provider, deputy manager and 2 care staff. We spoke to 1 medical professional about the service.

Updated 15 February 2024

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

J.A.D direct is domiciliary care service supporting people to live independently in their own houses and flats. At the time of our inspection 5 people were in receipt of personal care.

People’s experience of using this service

Right Support

Recruitment of staff was safe and robust. People could choose how they wanted to spend their time, whether they wanted to be in their own rooms or in a shared living space. Staff supported people to take their prescribed medicines and to access healthcare services when needed. People’s individual risk assessments were reflective of the support they were receiving and took additional measures to keep people safe. Audits and checks identified when some improvements were needed to records or processes. People received safe care and they were supported by staff who knew how to protect them from harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

People had dedicated 1-1 time to ensure opportunities for social engagement took place. Personal care was delivered in people’s own rooms, to ensure privacy and dignity. People were involved in choices around their care and support and were part of the community.

Right Culture

Staff advocated for people to ensure they had equal access to services, such as healthcare and appointments to follow up on any health concerns. Staff told us they liked working at the service and enjoyed supporting people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was good (published 20 December 2017)

Why we inspected

This inspection was prompted by a review of information about the service.

This inspection was a focused inspection to review the key questions of safe, and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for J.A.D Direct Ltd on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.