The Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People’s care was person-centred and individualised to their specific needs. People’s rooms were personalised to their own tastes and people who struggled with group settings had access to their own garden space and lounge area. People with sensory impairments had access to specialised equipment to support their engagement and stimulation alongside dedicated garden space which enabled them to feel safe when they went outside.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider had good links with specialist community learning disability teams which ensured people’s care and support was joined up and integrated. The provider attended multi-disciplinary team meetings to discuss updates and changes to people’s care and support needs.

The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. Information was displayed clearly around the care home. Information was provided to people in accessible formats which included picture cards.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. People were involved in discussions and decisions about their care and were told what had changed as a result. Where people did not have capacity, these decisions were made and recorded in their best interest. We observed members of staff engaging people in conversations about what activities they wanted to do and what choices they wanted to make. The provider had a complaints policy and any complaints were investigated and responded to by the management team in line with the provider’s policy.

The provider made sure people could access the care, support and treatment they needed when they needed it. People had equitable access to experiences and opportunities. They were able to go outside in the garden areas, out in the community or stay in the communal lounges or their own rooms. People with sensory needs had access to sensory rooms and personalised outside space. Reasonable adjustments had been made throughout the environment which ensured people had free and easy access throughout the care home.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The provider recognised and respected people’s religious and cultural needs, which were clearly recorded in their care plans. People’s religious dietary requirements were fully supported. The provider had separate fridges, freezers and cooking equipment in place which ensured food storage and cooking was in line with religious dietary requirements. Member of staff were knowledgeable about how to prepare and present people’s food safely. People who felt distressed by noise or busy areas were supported to access quieter lounges or private garden areas when needed. These spaces helped people feel calm and supported their emotional well-being.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. The importance of religion for people was recorded in their care plans and end of life care planning.