The Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed and recorded appropriately in their care plans. People’s families were involved in the care planning process and were kept informed and involved about any changes. A relative told us, “We talk every day and staff call us if there’s anything new we need to know.” People’s needs were monitored through regular reviews and on-going involvement from relevant professionals. This ensured care remained appropriate, safe, and responsive as people’s needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Some people needed modified diets so they could eat and drink safely. Information about their modified diets was recorded in their care plans and members of staff knew how to prepare meals and drinks for people in line with professional guidance from speech and language therapists.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Communication between teams of staff was good and information was shared appropriately to ensure consistency of care and support for people. A relative told us, “[Members of staff] work well as a team to keep [family member] safe.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People’s care plans clearly identified and documented their health needs. Guidance was in place which supported monitoring and escalation when required. Members of staff accompanied people to health and care appointments which ensured safe continuity of care.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. Members of staff took action to ensure people received the care and treatment needed to maintain their health and well-being. People attended regular health appointments and check-ups.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were engaged in conversations about consent to care and support. People’s capacity to consent to care was assessed and recorded in their care plans. Assessments were decision-specific in line with the Mental Capacity Act 2005 Code of Practice. If people did not have capacity to make decisions, appropriate procedures had been followed to ensure any decisions made were in people’s best interests.